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Troubleshooting

License Popup

You do not have any licenses applied

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You have no license. Just click “License Management” and figure it out. Likely just need to activate one, or log in.

Duplicate Item

Error. Create item failed. Duplicate item HRID: [X]

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Your client is attempting to create an item with an overlapping “unique” ID. This error seems to occur for some people when making their first ever symbol or footprint.

The fix we’ve identified currently is to just increment manually the Item ID until the error does not occur. In this screenshot it is the “000161,” from which you could try …162, …163, …164, etc and if this doesn’t resolve, move to tens: …174, …184, …194, etc.

Not a valid value for [X]

“[X]” is not a valid value for [X]

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This is a glitch that occurs where parameters with dropdowns (dictionaries) are swapped from where they should be. This results in values being placed in the wrong parameter fields, causing type errors (a current cannot be text in this example).

To fix, you can click the arrow of the drop down on the parameter field and instead of selecting a value, instead start typing the value you’d like to enter. This should avoid the mis-fill. Restarting often fixes this issue as well, but of course is more annoying…